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terms &
conditions
Information Security – Selectahead Web
Site Sales
Your order will be sent to Selectahead via a secure page on
our web site using industry standard SSL encryption, ensuring that personal
information on the order form and card details are only viewed by us. We do not
store credit or debit card details. Any customer information held by
Selectahead will be kept secure and will not be distributed or sold to a third
party, or used for any other promotional activity. Selectahead respects your
personal information and undertakes to comply with applicable UK Data
Protection legislation.
You will receive an email confirmation of your
order when it has been submitted which will detail the total amount, including
any shipping charges, and this will also include a reference number for
tracking. You will receive a receipt of purchase with the goods on delivery. In
the unlikely event of a mistake in billing or receipt, it will be corrected as
soon as possible.
If you would like to check the progress of your order
or if you have any queries, email us on selectahead@btinternet.com or telephone
+ 44 (0) 1202-640369
Information Security – Telephone
Sales
We accept payments by credit or debit cards taken over the
telephone and card details are only viewed by us. We do not store
credit or debit card details. Any customer information held by Selectahead will
be kept secure and will not be distributed or sold to a third party, or used
for any other promotional activity. Selectahead respects your personal
information and undertakes to comply with applicable UK Data Protection
legislation.
We accept postal sales accompanied by a cheque or purchase
order number.
Delivery of Stock and Non Stock Items
For items
that are in stock, we will process and despatch all orders within 5 working
days, but please allow up to 30 days for overseas deliveries.
If an
item is out of stock, we will send you an email or letter, advising the
expected delivery date.
All details, descriptions and prices of
products appearing on the Selectahead website are correct at the time of input.
Posting and Shipping Information
UK Orders (Pounds
Sterling)
All prices include postage and packaging within the product
price. Goods will be sent using Royal Mail post. Larger orders may be sent
using a courier service and will therefore require a signature on delivery.
European Union Orders (Euro)
Orders will be sent using a
courier service that will also require a signature on delivery. An additional
charge of 20% of the total order value will be added to cover shipping costs.
This is calculated automatically and will be shown with the full cost of your
purchase, before you confirm the order.
Refunds, Returns and
Complaints
You have the right to cancel your order within 7 working
days of delivery. If your purchase is not suitable, please return it to us
unused, with the original packaging and the order information within 7 working
days for a replacement or refund.
For your protection, we suggest that
you use registered post or a guaranteed delivery service for all returns. We
should receive the goods back within 7 days of the date that they were
delivered to you.
The return address is - Selectahead Ltd, 141
Hillside Road, Corfe Mullen, Wimborne, Dorset. BH21 3SE
Please note that
you will be responsible for the return postage costs, unless an item was
delivered to you in error. All refunds will be given as soon as possible, using
the original method of payment and we will deduct any shipping and packaging
costs incurred once the delivery process has commenced.
Complaints will
be dealt with quickly, confidentially and fairly. We will acknowledge a
complaint within 5 working days and inform you of what action we are taking. In
the unlikely event of a complaint or to cancel an order, please inform us via
email on selectahead@btinternet.com or telephone + 44 (0)1202-640369. |
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